Part Time Sales - Hudson Yards

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit the Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Job Title:
Sales Associate

The Sales Associate role is an integral part of the store’s overall success and efficiency: upholds Coach’s Service and Selling Models, creates a positive first impression, builds ongoing customer relationships through a personalized experience, and leaves a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions aligned with Company priorities; takes ownership of personal and store metrics and develops sales and clienteling strategies with the management team.
• Sets short- and long-term strategies to achieve personal metrics and performance goals; uses survey results to improve areas of opportunity; represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations; supports local sales strategies; drives business through sales strategies, clienteling, and relationships with customers.
• Creates a positive impression through attire aligned with Coach’s Guide to Style; communicates fashion awareness and knowledge of competition; provides in-depth product knowledge (features, benefits, offerings, value).
• Communicates current pricing and promotional strategy; uses cross-selling and product add-ons as appropriate; tailors approach to customer needs; attends to unique shopping needs of each customer.
• Manages multiple customers, follows up to influence/close sales, and contributes to overall store financial results.
• Leverages Coach’s tools and technology for relationship building and clienteling; promotes a team selling environment and collaborates with internal and external customers.
• Maintains calm, professional demeanor; remains adaptable to changing business and store needs; welcomes feedback and adjusts behavior accordingly.

• Completes daily tasks without compromising service or Coach standards; maintains store, backroom, cash wrap, and visual merchandising to Coach standards.
• Keeps selling floor clean and organized; adheres to retail policies and procedures including POS, Operations, and Asset Protection; replenishes inventory as needed.
• Supports store inventory processes by processing shipments, stocking shelves, and maintaining organization in stockroom and on the floor; assists at cash wrap for purchases, returns, and exchanges.

• Experience:
  
  1-3 years of previous sales experience, preferably in a luxury retail service environment; knowledge of fashion trends and competition preferred.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkies; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively with customers and team; maneuver on the sales floor and in the stock room; climb, bend, kneel; frequently lift up to 25 pounds and up to 50 pounds for product shipments/transfers.
• Schedule:
  
  Flexible availability including nights, weekends, and holidays with high retail traffic and peak days.

Note:

This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Base Pay Range: $15.00 to $19.50 hourly

Americans with Disabilities Act (ADA):
Tapestry will provide reasonable accommodations for disabilities or religious beliefs during the application process. If you require accommodation, please contact Tapestry People Services.

Our Competencies for All Employees include:
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