Asset Protection Coordinator

Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses due to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors store activity and gathers information on theft and operational vulnerabilities.

This is a high-visibility role focused on customer service and theft prevention, not a covert apprehension position. The APC wears a specialized CVS store uniform as a deterrent to theft and does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor activity and communicates observations to Store Management, seeking guidance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in the Auror system as incidents occur and shares intelligence on known repeat offenders with key stakeholders.

• Physical abilities to support essential functions (standing/moving in store for long periods, ability to stoop/kneel/crouch, reach and grasp objects, and perform duties requiring manual dexterity such as applying security tags and using keys).
• Excellent observational skills and ability to recall and describe detailed facts; capable of reading small print on labels, tags, or containers.
• Strong customer service and communication skills, both verbal and written. Ability to prepare and submit external theft reports and communicate effectively with Asset Protection and Store Leadership Teams.
• Ability to work a flexible schedule that includes nights and weekends.

Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%

External Theft Reporting and review potential links of habitual offenders in Auror System. Proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%

Monitor store compliance with AP-related programs that prevent external theft. Take corrective action within this job description to remedy vulnerabilities and report findings to DAPL and Store Leadership – 10%

• Preferred:
  High School Diploma or General Equivalency Development (GED).
• Required:
  
  1 to 3 years of experience.

• Anticipated weekly hours: 40
• Time Type:
  Full time
• Pay Range: $18.50 - $27.50 per hour

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefits addressing diverse needs, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other eligible benefits.

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We anticipate the application window for this opening will close on: 03/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.