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Shift leader, Retail

Job in New York, New York County, New York, 10261, USA
Listing for: Insomnia Cookies
Full Time position
Listed on 2026-01-25
Job specializations:
  • Retail
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 16.5 - 17.5 USD Hourly USD 16.50 17.50 HOUR
Job Description & How to Apply Below
Location: New York

As a Shift Leader at our Tribeca store located at 125 Church Street, New York City NY 10007
, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store.

* Pay rate: $16.50 - $17.50/hr

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

What will I do as a Shift Leader?
  • Provide excellent customer service and quality products to all guests throughout their experience in our bakery
  • Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, ensuring team members adhere to company standards, and assisting in training and coaching
  • Maintain a safe, clean working environment for guests and staff, adhering to safe food handling practices
  • Manage cash handling and deposits
Desired

Skills and Experience:
  • At least 1 year of experience in a customer service role
  • Experience with Point of Sale systems
  • Excellent communication, time management, and interpersonal skills
  • Detail-oriented and results-driven
  • Ability to lead by example and motivate others
  • Ability to lift up to 40 lbs
  • Legally eligible to work in the United States
  • Must be 18 years or older

About us:

Helping all candidates find great careers is our goal. The information you provide is secure and confidential.

We encourage you to apply directly for this job at the employer’s website.

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