Sales Supervisor

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere.

Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Job Description:

We’re looking for a Retail Sales Supervisor to help lead our sales floor, support our team, and ensure an exceptional experience for every customer who walks through our doors.

Shift: 9:00 AM - 5:30 PM

Key Responsibilities:

Sales Floor Leadership & Customer Experience

• Lead by example in delivering outstanding customer service and sales support.
• Create a welcoming, inclusive, and high-energy store environment.
• Assist customers with product knowledge, recommendations, and purchases.
• Resolve customer concerns and escalations professionally and effectively.
• Support and drive sales initiatives, promotions, and upselling strategies.

• Supervise and support Retail Associates during daily shifts.
• Provide on-the-floor coaching, feedback, and guidance to team members.
• Assist with training and onboarding of new hires.
• Help foster a positive, collaborative, and accountable team culture.
• Communicate expectations clearly and ensure policies and procedures are followed.

• Open and close the store as scheduled, including cash handling and shift reporting.
• Ensure the sales floor is clean, organized, and visually appealing at all times.
• Oversee restocking, merchandising standards, and product presentation.
• Maintain knowledge of current promotions, inventory, and store policies.
• Assist with inventory counts, loss prevention, and stock accuracy.

• Support receiving, unpacking, and organizing incoming shipments.
• Monitor inventory levels and communicate restocking needs.
• Assist with online order fulfillment, including picking, packing, and shipping.
• Ensure warehouse and back-of-house areas remain clean, safe, and organized.

• Help support in-store events, tournaments, and community gatherings.
• Act as a point of contact on the floor during busy events and peak hours.
• Represent Gamer’s Choice with professionalism and enthusiasm both in-store and online when needed.

Qualifications

• High school diploma or GED.
• Previous retail or customer service experience in supervisory roles.
• Strong communication, organization, and problem-solving skills.
• Ability to lead by example and remain calm in a fast-paced environment.
• Comfortable standing, walking, bending, and moving for extended periods.
• Ability to frequently lift and carry up to 50 lbs.
• Experience working with POS systems and basic cash handling.
• Reliable, punctual, and adaptable with a strong sense of ownership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Preferred Qualifications:

• Knowledge of trading card games such as Yu-Gi-Oh!, Pokémon, One Piece, Riftbound, or Disney Lorcana.
• Experience supporting events, tournaments, or community-driven retail spaces.

Salary Range
: $25 - $35 per hour

EEO/AAP Statement
:
Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.