Client Development Manager – East Coast, MRTW & MTM

The Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is aretail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, analytics, and events all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kindmemorableexperiences.

The Made-to-Measure/Men’s RTW manager serves as a métier and market specialist, developing the Men’s Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region.

The Made-to-Measure/Men’s RTW Manager will be responsible for implementing strategies to drive sales, partnering with the boutiques when needed, and ensuring client satisfaction through the pre and after sales process. This role will focus in cultivating relationships with our clientele and guarantying the highest client experience while in store.

This role will provide highly developed technical MTM skills to achieve selling and customer service objectives for the U.S boutiques and inspire the customer with the craftsmanship of Hermès’ product.

All other duties as assigned by the supervisor.

• Made to Measure Expertise
  • Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin. Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client.
  • Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops.
  • Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders
• Service Excellence and Client Development
  • Support and closely work with the MTM Specialists, Master Tailors, and MRTW Ambassadors.
  • Attend Men’s Universe events, trunk shows and MRTW animations in stores, supporting their organization and execution to provide an elevated client experience.
  • Establish strong client relationships that allow for continuity and ongoing representation
  • Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their host at these events.
  • Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions
• Analyze and monitor competitor’s landscape to ensure the execution of the appropriate strategies in line with the region’s needs.

Supervisory Responsibility

• NO/ Indirect MTM Specialist within the region

Budget Responsibility

• Yes – Annual T&E Budget

Responsible for achieving HOP MRTW and MTM sales plan for the East Coast Region

• Decision Making Responsibility
  • Yes – Approval of orders

• 3+ years in made-to-measure or custom clothing experience.
• Bachelor’s degree.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Elevated leadership and communication skills.
• Strong knowledge of Excel and confidence with Data analysis and reporting
• Even tempered with ability to continuously multi-task.
• Self-starter and able to work independently.
• Deeply interested in the world of Luxury and Fashion, and passionate of Made-To-Measure and Bespoke programs
• Strong computer skills
• Ability to lift between 0-25 lbs. without assistance.

The range for this position is $96,706.50 - $ annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on…