Visual Lead Supervisor

Visual Merchandising Lead Supervisor Job Description

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.

• Practical execution of strategies based on sales trends.
• Provides solutions to store-specific visual changes based on sell through and communicates the "Why's" with ASM via e-mail.
• Keep shared photo albums consistently updated with both photos and allowed access to incoming/outgoing staff.
• Assist Ops team with ensuring all product (both new and replenishment) hit sales floor in timely manner.
• Train all incoming and current staff members using Standards and Expectation Guide.
• Complete mapping & photo decks pre + post floorset.

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well as with customers - serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Sensitive to customer and team needs and tailors approach by reading cues.
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensures all daily tasks are completed…