Commercial Director, East

Job Summary

Build and implement long‑term distribution strategy covering all channels for the region.

• Manage Sales, Distribution, Stock & Supplies, Customer Relationship, Clienteling & Customer Services for your region
• Drive profitable and sustainable performance of Retail and Wholesale distribution channels
• Lead and develop own‑operated boutiques and partner‑operated boutiques as well as multi‑brand POS, including expansion plans (openings, renovations, network rationalization)
• Lead, coach, and develop high‑performing retail and wholesale teams, fostering a culture of excellence, client‑centric and entrepreneurial attitude with our talents
• Encourage and stimulate a customer‑centric approach to achieve annual sales objectives and gain market share, building a strong personal network (clients, cooperation partners, retailers, key industry persons) and becoming the "expert source of knowledge" of your region
• Ensure outstanding client experience in all channels through perfect execution of the Maison’s operations guidelines (customer service, VM, CRM, ops)
• Build a positive and consistent brand awareness, reputation and signature across channels and partner with marketing teams to ensure commercial alignment with events, story‑telling and launches
• Manage BTQ P&L, Inventory, CAPEX, DSO and other financial targets
• Ensure regular and optimum coordination with the various teams of our Americas and corporate headquarters, providing regular reporting on market trends and business insights

We are seeking a self‑motivated and highly collaborative candidate with strong ability to work across hierarchies, organisations and third‑party stakeholders to lead projects under tight deadlines.

• Passionate, thriving in a fast‑paced environment and focused on action and execution
• 7+ years leadership experience and expertise in Retail, Wholesale and Business strategy implementation, preferably in a luxury environment
• Strategic thinking and inspiring leadership with strong business acumen and agility
• Ability to structure and roll‑out multiple business projects in parallel with strong attention to details & operations
• "Can do" attitude and track record of delivering results
• Solid organization and analytical skills, with mastery of reporting tools
• A client‑first mindset, thriving to go the extra mile to deliver exceptional customer service
• An entrepreneurial profile that creatively seeks growth, new businesses and develops the brand
• Strong understanding of the luxury client, retail operations and market dynamics within the region
• Team player who enjoys developing others with excellent communication skills
• Change agent and willing to take calculated risks
• Fluent in English

• Supportive teams – motivated, creative, and talented
• Comprehensive benefits program including medical, dental, vision, Health Savings, flexible spending accounts
• Income protection solutions: life insurance, disability benefits, 401(k) with employer match
• Paid time off, wellness reimbursement benefit, employee assistance program
• Volunteer days off to support community initiatives
• Career growth opportunities and international mobility within the Maison or Richemont Maisons

Expected salary range: $165,000 – $180,000, based on relevant skills and experience.