Customer Care Manager - Jewelry Brand

Customer Care Manager – Jewelry Brand role at White Cap Search

Base pay range: $20.00/hr – $26.00/hr

Our client, a luxury fine jewelry brand with a strong global presence, is seeking a Customer Care Manager to join their growing team in NYC. As the brand enters a major expansion phase, adding dozens of new locations across the U.S., the role offers the opportunity to contribute to a high‑end customer experience while becoming part of a rapidly scaling, dynamic team.

• Implement clienteling strategies to strengthen client loyalty and drive repeat business.
• Support the development of high‑value client portfolios, ensuring consistent delivery of an elevated client experience.
• Develop and execute annual boutique business plans, including sales targets, KPIs, and client development strategies.
• Conduct performance evaluations and collaborate with HR on succession planning and training initiatives.
• Analyze business performance metrics and produce regular reports for senior management, identifying opportunities for growth and operational improvements.
• Partner with other departments (Marketing, Visual Merchandising, HR, Finance) to ensure consistent execution of brand directives and initiatives.
• Provide feedback and insights from the boutique to support corporate decision‑making and continuous improvement efforts.

• 6 months to 1+ year of experience in Customer Service and/or Client Relations.
• MS Office experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Entry level

• Full‑time

• Other

• Staffing and Recruiting

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