Assistant Store Director, Client Development

Job Description

Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at , we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business.

We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

As the Assistant Store Director, Client Development, you will lead by example in delivering high-touch, personalized service that deepens client relationships and drives loyalty. You’ll coach the team to engage meaningfully with clients, interpret customer signals, and tailor experiences that reflect individual preferences and needs. Using business insights and client data, you will refine outreach strategies, support brand-building events, and drive results tied to clienteling, sales goals, and program adoption.

In the Store Director’s absence, you will serve as the store leader—ensuring smooth operations while maintaining a strong focus on client engagement and business performance.

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
• Create memorable in-store experiences tailored to individual clients
• Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions
• Coach team on asking the right questions and reading customer signals
• Lead by example in client interaction and personalization
• Refine sales and client strategies by generating insights and adjusting tactics to meet business goals
• Adapt outreach client and event strategies based on business needs or feedback
• Coach team on actions tied to client engagement, sales goals, and clienteling targets
• Use product knowledge to inform strategic business decisions and coaching
• Provide coaching and training on credit, loyalty and clienteling strategies
• Focus on achieving targets while holding the team accountable for performance and results
• Create and execute event strategies, client communication flows and brand standards
• Use business insights and calendar planning to drive long-term client development
• Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience

• Proven leadership experience in a customer-focused, relationship-based retail environment
• Deep understanding of clienteling strategies and personalized service best practices
• Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery
• Experience using data and insights to shape sales and client development strategies
• Ability to create and execute in-store experiences and events aligned with brand standards
• Skilled in driving performance through goal-setting, feedback, and accountability
• Strong communication, planning, and decision-making skills
• Comfortable making independent operational decisions when acting as store leader
• Flexibility to work evenings, weekends and public holidays

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

The starting salary for this position is between [$60,000-$65,000 annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is also eligible for [bonus] [long-term incentive compensation awards].

• medical insurance
• dental insurance
• vision insurance
• 40…