Coordinator, Omni Operations

Primary Purpose

The Coordinator, Omni Operations / BOH Operations, Supplies & Packaging , will be responsible for supporting the daily management of supplies / packaging for Coach North America Retail / Outlet stores and Coffee Shops as well as Coach International (Travel Retail & Americas region). This position will also focus on back of house organization / optimization including the management of off‑site vehicle program.

This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

• Support day‑to‑day supply and packaging management with our main supply vendors, Bunzl and Dancor. Support the packaging order process with the Jax team.
• Support the weekly review process of Bunzl / Dancor inventory levels, take action when inventory is getting low to ensure time is available for updates (if necessary) and reordering.
• Complete monthly review of the Bunzl website to ensure all items are available as expected, by channel and frequency. Ensure accuracy and consistency in item descriptions and items caps.
• Execute ad‑hoc supply ordering, as needed, with Uline, Amazon and other more specialized vendor partners.
• Support the supply order and special order requests for new store openings, renovations, relocations and closings.
• Manage ad‑hoc packaging orders from corporate partners (PR, Global Events, Marketing, Coach Foundation) with the Jax team.
• Manage vendor set‑up and new PO creation in Buying Hub for any supply / packaging vendors.
• Manage the off‑site vehicle process, including the Fleetworthy and California Clean Truck programs.
• Manage employee parking set‑up and payment processes.
• Manage the fulfillment of orders for Coach Create elements that are not managed through Bunzl.
• Partner with the Coachtopia team on packaging / supply strategy and execution.
• Support inbound communication from the stores and Multi‑Managers via the Retail Supplies inbox and ensure timely follow‑up and resolution.
• Assist in developing communication needed for stores, including distribution of seasonal packaging, drop shipments and changes to items / ordering process.
• Manage and maintain the supply closet at Hudson Yards.

• Develop a strong working knowledge of in‑store processes, applications and systems.
• Maintain a strong working knowledge of all policies and procedures. Stay current with changes to the business that could necessitate process / policy updates. Develop and define requirements for the changes necessary to support the business.
• Support Omni Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time‑sensitive issues from stores and MMs.

• Strong written and verbal communication as well as analytical and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Ability to proactively troubleshoot and problem‑solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Superior follow‑through, organization and customer‑service orientation.
• Ability to work independently as well as cross‑functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time‑management skills.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast‑paced environment.
• The ability to be comfortable working with many levels of Field and Corporate Leadership.

• Associate degree preferred; 2+ years of relevant work experience preferably in a similar role or in an operations‑focused role in a store. An equivalent combination of work experience and education will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office, with a focus on Excel.
• Curiosity and a passion to learn and to make an impact.

• Courage
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  Doesn’t hold back anything that needs to be said; provides current, direct, complete and “actionable” feedback to…