Asset Protection Coordinator

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate.

We do it all with heart, each and every day.

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in the assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department.

The APC monitors store activity, gathers information on theft and operational vulnerabilities, and maintains a high‑visibility presence focused on customer service and theft prevention, not on apprehending shoplifters. APCs will wear a specialized CVS store uniform as a deterrent to theft.

• Provides attentive, friendly customer service by greeting all customers, answering general customer questions, and assisting with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products; communicates with Store Management regarding observations and requests assistance if theft is suspected; does not apprehend suspected shoplifters.
• Inspects high‑risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

• Physical ability to support the essential functions of the role, such as standing, moving throughout the store for the majority of the work time, and performing manual dexterity tasks like applying security tags and using keys to open and close locks.
• Excellent observational skills; able to see and hear in order to perform observational duties, including reading small print on labels, tags, or containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Excellent verbal and written communication skills; able to prepare and submit external theft reports as needed, and communicate effectively with both Asset Protection and Store Leadership Teams.
• Will work a flexible schedule that will include nights and weekends.

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
• External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
• Monitor store compliance with asset protection programs that prevent external theft; take corrective action and report findings – 10%

High School Diploma or General Equivalent Development (GED).

40

Full time

$18.50 – $27.50

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues, including wellness screenings, tobacco cessation, weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

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We anticipate the application window for this opening will close on: 03/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.