Assistant Store Manager

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title:

Assistant Store Manager

Department:

Retail

Reports To (Title):

Retail Store Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.

• Operate in accordance with the established hours of business and is properly staffed
• Ensure that general conditions of store meet high standards at all times
• Ensure performance standards and goals are met regularly
• Control and minimize store expenses
• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that the premises are at all times safe for customers and employees
• Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance
• Schedule interviews, and recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Assist store manager with employee performance evaluation and discussion
• Assist store manager to recommend raises for employees
• Enforce corporate personnel, loss prevention and operational policies and procedures
• Investigate and resolve employee complaints, grievances, or conflicts
• Ensure that employees accurately and properly record all hours worked
• Process, price, tag, hang, and display merchandise to maximize sales
• Recommend ways to increase sales, efficiency
• Develop and expand local donor base
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
• Answer employees’ questions as to policies, procedures, etc.
• Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
• Ensure that the store is adequately but not excessively stocked with merchandise at all times
• Organize back-room production area to optimize merchandise output
• Ensure that employees have been trained in and are complying with security policies and procedures
• Train employees on loss prevention policies
• Establish and monitor sound cash-handling procedures consistent with company policy
• Train employees on loss prevention policies
• Ensure timely bank deposits either personally or by higher management
• Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
• Ensure safety and security of store assets and premises
• Conduct employee bag and locker checks regularly
• Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests
• Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and
• Responsible for payroll reconciliation in the absence of the Store Manager.

• Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Undergone two (2) years of supervisory experience and two (2) years of retail experience
• Experience with supervision and training direct reports in all aspects of store operations
• Must be able to work flexible hours

• Outstanding organizational skills
• Ability to calculate amounts
• Working knowledge of computers and Microsoft Office applications

• Directly supervises sales people, and production staff.
• Reports directly to retail manager

• The work environment is mostly indoors. Donated goods may be at times dusty or soiled.
• May be required to wear Personal Protective Equipment.