Splish Splash Retail & Games Lead

Splish Splash Retail & Games Lead

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are treated equally and with respect.

The Retail & Games Lead is responsible for managing operations of one or more retail and games locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls.

• Assist with the daily supervision of the Retail and Games team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Assist with onboarding and training team members on how to safely and successfully perform their jobs
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Assist with team scheduling and timekeeping activities

• Welcome and greet all Guests as they enter retail locations
• Perform opening and closing procedures of assigned unit(s) including daily cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to Retail Manager before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise and retail supplies are well stocked and organized
• Maximize unit visual merchandising standards
• Leads team in Guest Service interactions and friendliness standards
• Maintains cleanliness of store areas including exteriors
• Manages inventory, focusing on stock par levels, shrink and waste controls
• Oversees ancillary duties related to lockers, speedy pass and water park rentals
• Be on alert for possible theft
• Reports maintenance or safety concerns to a supervisor or manager in a timely manner
• Promptly notifies the security team or the operator of team member and guest injuries or emergencies
• All others as assigned by Retail, Games, or Park leadership
• Pay Rate: $18 / hr

• Retail Leads at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members, the additional roles and responsibilities may include:
• Assist with the day‑to‑day supervision of the skill game team
• Maintains game area in a neat, organized, and clean manner
• Ensure that game area remains properly stocked
• Resolve and/or elevate guest complaints to the proper management authority
• Promptly notifies supervisors and area managers if there is a maintenance issue with a game

• No education required
• 1+ years of previous retail, point of sale, and/or supervisor experience is desired

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus

• Must be at least 16 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests…