Part-Time Shift Leader

Join to apply for the Part-Time Shift Leader role at MINISO USA
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The Shift Leader assists the Store Manager with daily store operations, trains associates, and ensures exceptional customer service. The role contributes to achieving business KPIs, upholds store standards, and manages operational tasks such as cashiering, opening/closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. The Shift Leader promotes the store’s membership program to foster customer loyalty and creates a dynamic, enjoyable atmosphere for both team and customers.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered, clean, and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and lift issues to the Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

• Strong leadership, interpersonal, and conflict‑resolution skills.
• Ability to multitask and maintain composure in a fast‑paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $16.50 - $22.00 /Hr.