Sales Associate III NY

Overview

Part time Sales Associate – Coach House New York

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.
• Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
• Attends to the unique and individual shopping needs of each customer; works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission; promotes and endorses a team‑selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Maintains a solution‑oriented, adaptable and flexible approach to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate; remains calm and professional at all times.

• Completes all daily operational tasks without negatively impacting service or Coach standards.
• Makes sure the store (sales floor and backroom), cash wrap and visual merchandising comply with Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on the sales floor as needed.
• Processes shipments, stocks shelves, and maintains strong organizational standards in the stockroom and on the sales floor.
• Supports cash‑wrap when needed; efficiently processes customer transactions (purchase, return, exchange, found order, etc.).
• Helps prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive for Results – consistently one of the top performers, very bottom‑line oriented.
• Customer Focus – dedicated to meeting internal and external customer expectations.
• Creativity – generates new and unique ideas and connects unrelated concepts.
• Interpersonal Savvy – builds rapport, uses diplomacy and tact.
• Learning on the Fly – quickly grasps new concepts and experiments for solutions.
• Perseverance – pursues tasks with energy and drive, does not give up easily.
• Dealing with Ambiguity – remains calm, shifts gears comfortably and handles risk and uncertainty.

• Experience:
  
  1‑3 years of previous sales experience, preferably in a luxury retail environment.
• Knowledge of fashion trends and market competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Techn…