Key Holder: East Islip

Costello's Ace Hardware | Long Island

This pay range is provided by Costello's Ace Hardware | Long Island. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $19.00/hr

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position prepares you for an assistant manager role and requires managing the store independently when scheduled as the manager on duty. The Key Holder provides leadership for the staff by maintaining the highest level of store standards and taking an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Be customer ready whenever you are on the sales floor
• Recommend related items when appropriate and execute the S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help keep the receiving and back‑stock area clean and organized
• Greet every customer with eye contact, anywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses; protect company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out properly and all overstock is moved away
• Coach all store staff on inventory management best practices
• Train visual merchandisers to maintain and update plan‑ograms throughout the store
• Review daily W.E.A.D. (Walk Every Aisle Daily) appearance of in‑store displays and end caps, and oversee necessary changes to improve presentation
• Monitor all store transfers and expedite outstanding transfers
• Be responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Protect company assets by following all loss‑prevention procedures and train staff on them
• Maintain an open and positive relationship with the store management team
• Address all safety concerns immediately
• Update store management about the progress of the store and staff regularly
• Be a positive, consistent, and respectful role model and communicate positively about store management and company strategies
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

• Walking – frequent on flat surfaces
• Standing – constant; all work performed on feet
• Sitting – none
• Stooping – frequent to pick up cartons at floor level
• Reaching – frequent to a height of 6 feet
• Lifting – frequent, up to 60 lbs., up to 500 repetitions per hour, comfortably up to 25 lbs.
• Hand dexterity – frequent; must operate register and complete paperwork with one hand
• Pushing/pulling – frequent; move hand jacks from place to place
• Carrying – frequent; up to 50 lbs. over 10 feet, occasionally more
• Climbing – infrequent; stairs in storage rooms, ladders
• Vision – constant; read labels, recognize boxes, ensure safety
• Hearing – constant; respond to safety signals

• Strong leadership skills
• Ability to work in a fast‑paced, demanding environment
• Excellent organization skills
• Strong written and verbal communication skills
• Reliable transportation
• Willingness to work in a team and independently
• Sense of urgency and follow‑through are essential
• Prior retail work experience and prior management experience

• Major Medical, Dental, Vision Insurance, Short‑Term Disability, and Prescription Coverage for eligible employees
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Generous vacation time
• Personal time off
• 6 paid holidays
• 401(k) plan with company contribution
• Generous employee discount programs

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal Opportunity Employer.

Mid‑Senior level

Full‑time

Other

Retail