Front End Department Manager

Join to apply for the Front End Department Manager (up $27/h) role at Citarella - The Ultimate Gourmet Market

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This range is provided by Citarella - The Ultimate Gourmet Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/hr - $27.00/hr

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.

A family‑run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry‑aged beef, chef‑prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

As the Front‑End Department Manager, you are a key player in overseeing and managing all aspects of the cashier department including but not limited to; department profitability, assisting our guests with urgency and leading the team to successfully drive business/sales. Our guest is the heart of our business. As the Front‑End Department Manager, you will be responsible for providing every guest with an exceptional shopping experience, listening and responding to their needs and being the subject matter expert of your department.

All Front‑End Department Managers are required to be hospitality driven, display positive energy, be dependable, possess basic math skills and excellent communication skills.

• Protection of company assets.
• Ensure compliance to company policies and procedures including proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides and any other transactions requiring head cashier/management).
• Always maintain possession of the register key while on duty. Including throughout the entirety of all transactions that include the use of the key and code authorization.
• Must take full responsibility, and knowledgeable of all transactions that require key holder involvement including but not limited to voids, refunds of any type, and associate discounts.
• Observe transactions requiring override in their entirety (including voids, refunds, associate discounts) for accuracy and proper procedure.
• Timely communication to store management of all issues.
• Be cognizant to all front‑end associate discrepancies including frequent/patterned or multiple voids, register discrepancies, cash shortage/overage and communicate to management immediately.
• Training and supervision of all front‑end associates on all front‑end policies and procedures.
• Establish and maintain a professional environment, ensuring the best possible experience for customers and associates.
• Scheduling to ensure proper coverage at the front end (including proper daily break coverage).
• Maintain neat, clean, organized, and safe front end area.
• Returns and credits are handled daily according to company procedures.
• Duties assigned by Manager on Duty.
• Drive guest engagement programs to meet and exceed the Ultimate Gourmet Experience.
• Exhibit professionalism when handling all guest relations. Including effective service recovery when needed.
• Direct and supervise all front end and assigned department activities including but not limited to; monitoring guest traffic, and service level, coordinate and implement front end and service program, ensure cleanliness, overall safety of Front End, monitor inventory, order Front End supplies.
• Assist with interviewing and hiring of department/store associates.
• Monitor overall department performance. Communicate to management when employment status changes are warranted and/or corrective actions.
• Drive results through motivation, team building and follow up of staff members.
• Minimum of 3 years’ experience managing a front‑end/cashier department in a grocery store environment.
• Flexibility schedule including nights,…