Lead Supervisor

Overview

Join to apply for the Lead Supervisor I role at Coach
.

Coach is a global fashion house founded in New York in 1941. It is part of Tapestry, a global portfolio of brands committed to innovation and inclusion.

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales.
• Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with team, as well with customers—serve as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Read cues to tailor approach by reading customer and team needs.
• Resolve customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop self and individual product knowledge skills and remain aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
• Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results: can be counted on to exceed goals successfully and is consistently one of the top performers.
• Customer Focus: dedicated to meeting the expectations of internal and external customers.
• Creativity: generates original and value‑added ideas.
• Interpersonal Savvy: builds constructive relationships and diffusively handles high‑tension situations.
• Learning on the Fly: learns quickly and adapts to new challenges.
• Perseverance: pushes energy and drive to achieve goals.
• Dealing with Ambiguity: effectively copes with change and uncertainty.
• Strategic Agility: anticipates future consequences and trends accurately.
• Building Effective Teams: creates strong morale and belonging within the team.
• Managerial Courage: provides actionable, corrective feedback and faces people problems directly.