Retail Store Manager PORT Washington | Main St

Retail Store Manager – Port Washington | Main St

Lead a Retail Team to bring the brand to life. As a Retail Store Manager (RSM) at Arch Telecom, you live and breathe the brand and Arch Telecom’s Core Values. You serve as a brand ambassador, creating energy and excitement around our products and services. Your focus is on customer needs in a fast‑paced, fun environment, building new and deepening existing relationships, and recommending device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions, from sales and inventory to the implementation of new programs and initiatives.
• Sell personalized solutions beyond basic devices and service plans, including accessories and emerging IoT devices.
• Maintain the store at its best, ensuring a top‑notch customer experience.

• Show customers how our coverage stacks up in their neighborhood, highlighting the lightning‑fast LTE network.
• Explain how plans and services allow customers to live unlimited, feel the love and stay connected.
• Demonstrate device and account inspection, review and troubleshooting.

Complete training on in‑store experience, new skills and processes, systems knowledge and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and hand off small business leads.
• Develop strong peer relationships, holding each other accountable for company success.
• Provide first‑class customer experience while having a good time.

• Leadership skills.
• Competitive drive and confidence in a fast‑paced sales environment.
• Willingness to lead the team, sharing best practices and resolving issues.
• Operational, financial and performance management effectiveness.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive salary and bonus earnings.
• Automatic raises when reaching milestones.
• Opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift up to 25 lbs.
• Reliable transportation.
• Full‑time (45 hrs) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome employees of diverse backgrounds, experiences and perspectives, fostering a superior customer and employee experience.

Visit to apply.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Retail