Assistant Store Manager

WE ARE CURRENTLY HIRING AN ASSISTANT STORE MANAGER FOR OUR BLEECKER LOCATION

The Assistant Store Manager is responsible for leading the store team in close partnership with the Store Manager to ensure that all of the objectives set forth by the company are achieved. The Assistant Store Manager is primarily responsible for ensuring customer service excellence, client development, adherence to visual merchandising standards, and operational standards. In tandem with the Store Manager, the Assistant Store Manager is also responsible for recruitment of staff, coaching and counseling, and training and development of the store staff.

In the absence of the Store Manager, the Assistant Store Manager is charged with overseeing all aspects of the store and staff, and is the most senior presence in the store.

• Set the example for exceptional customer service and store standards
• Conduct him/herself as James Perse brand ambassador
• Partner with the Store Manager in driving and motivating the team to achieve and exceed sales goals and store KPIs
• Consistently represent and reinforce company standards and policies, and hold staff accountable in partnership with Store Manager and Human Resources
• Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Manager
• Local market knowledge of clientele base and brand competitors
• Awareness of business trends that relate to the success of the store
• Ensure that the store staff is well-versed in market knowledge, competitors, business trends, etc.
• Suggest and pursue appropriate partnerships in the local community in conjunction with Store Manager and Regional Director of Stores
• Collaborate with cross-functional colleagues to achieve business objectives, in partnership with Store Manager

• Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
• Consistently ensure customers are the number one store priority
• Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge
• Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
• Proactively network and teach the sales team to consistently build and develop client base
• Partner with the Store Manager to create and execute strategies to maximize sales

• Ensure that the store staff consistently prioritizes the customer’s experience in the store
• Lead the clienteling activities within the store, and regularly measure success and opportunity
• Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
• Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
• Lead, guide, and support the staff in creatively individualizing the customer experience
• Satisfactorily resolve customer issues and/or complaints

• Ensure all aspects of the business are managed and maintained in the absence of the Store Manager
• Conduct store meetings (i.e. morning meetings) in partnership with the Store Manager
• Ensure that all staff members adhere to the wardrobe standards for the current season
• Ensure that the staff’s floor presence appropriately represents the James Perse brand
• Assist the Store Manager in recruitment efforts to source exceptional talent for the James Perse brand
• Assist the Store Manager in the onboarding of new staff members and on-going training of existing staff members
• Assist the Store Manager in ensuring retention of top talent and succession planning
• Assist the Store Manager in clearly articulating the company’s expectations to the staff
• Assist the Store Manager in follow-up and monitoring of store staff in the achievement of goals
• Assist the Store Manager in holding the staff accountable through coaching and counseling
• Assist the…