Operations Expert

Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Store Name:
Smith Haven

Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes, confirming the product is available and sized.

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company SOP.
• Assist customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0 - 2 relevant job experience (minimum 6 months)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

• Demonstrates strong customer service skills
• Strong verbal and written communication skills with customers, leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

PHOENIX offers a range of benefits for full-time associates, including health coverage, retirement plans, merchandise discount, and paid time off. Part-time associates may have access to health coverage options through partners and other benefits described in the full policy, including paid time off and eligibility for 401(k) with company match where applicable.

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Actual compensation offered is dependent on location, education, skills and experience.

$17.50 - $24.05 per hour

If you would like to know more about the California Consumer Privacy Act, .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation for individuals with disabilities. For accommodation requests, call or email A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.