Member Experience Associate

Join to apply for the Member Experience Associate role at Retro Fitness.

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience. You will be the face of the club; the first person a member sees when they walk in, creating a welcoming environment.

• Limitless energy and great multitasking skills.
• Positive, upbeat personality with excellent communication skills.
• Ability to wear many hats: guiding prospects on the phone, making smoothies, assisting members.
• Passion for helping others.
• Effective communication with customers, coworkers, and managers.
• Multitasking ability.
• Member experience orientation.
• Punctuality, responsibility, and attention to detail.
• CPR/AED training preferred.
• Experience in retail or hospitality helpful.

• Greeting and checking in members.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling merchandise like smoothies and pro shop items.
• Ensuring a safe and clean environment.
• Opening and closing the facility as scheduled.
• Following company policies and procedures.

Wear staff shirt, khaki or black athletic pants, sneakers. Be well-groomed. Openers arrive 15 minutes early; closers leave at scheduled time.

$15.50 - $16.00 per hour.

Over 120 gyms across the US, offering traditional and personalized fitness options, top-tier equipment, services, smoothies, and amenities. Join us as we grow and expand, led by CEO Andrew Alfano. Interested in franchise ownership? Visit  or  for more info.