Restaurant Shift Leader

Restaurant Shift Leader role at Potbelly Sandwich Works

Salary: $18-$20/hour plus tips. Nonexempt position with rare travel. Report to General Manager/Assistant Manager.

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to deliver outstanding product quality and customer service, build sales, and control costs each shift.

• People
  • Lead associates on shifts, assigning tasks, providing feedback, and training.
  • Support appropriate personnel policies, labor laws, and safety procedures.
  • Ensure all security procedures are executed.
  • Handle opening and closing duties.
• Customers
  • Make customers really happy.
  • Resolve customer complaints/issues.
  • Empower associates to ensure customers leave happy.
  • Execute and support all food safety requirements and practices.
• Sales
  • Lead associates to open, transition, and close shifts without supervision.
  • Manage and organize the line and delegate duties to associates.
  • Uphold standards for product quality.
  • Work the line as needed.
  • Ensure back‑of‑house procedural standards are met.
  • Promote sales on the shift through the marketing plan.
• Profits
  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.
• Essential Physical Functions
  • Work a minimum of 40 hours a week; stand/walk 8‑9 hours, sit 1‑2 hours.
  • Lift up to 10 lbs frequently and up to 50 lbs occasionally.
  • Work in warm and cool environments, tolerate noise and allergens.
  • Oversee a fast‑paced, high‑volume shift.

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Work at least 2 opens/closes per week.
• All Shift Leaders must receive and pass Food Safety Certification.
• English communication skills, exceptional customer service, strong communication, organization, interpersonal, training, leadership, team‑player, and multi‑tasking abilities.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Restaurants