Assistant General Manager

We are a team of skilled professionals, focused on quality, consistency and high level communication skills. We are driven, laser focused, on creating a national brand where we make better food widely accessible to more people. We care for the details. We lead with compassion. We invest in our people. We are on a mission to build a better food system.

You are a passionate leader committed to execution, developing teams and upholding the highest level of standards. You bring a strong balance of leadership, business acumen, and a passion for hospitality—driving both people and performance in a fast-paced QSR environment. You understand that consistency in management creates quality in operations and your unstoppable desire to achieve both, defines you as a professional leader.

As the Assistant General Manager at Terra - Eat Better Food, you will be hands-on in every part of ensuring a smooth restaurant operation and the highest level of guest experience. Working and communicating directly with the Executive General Manager, you will take ownership of the Front of House and Guest Experience Operations. You will set the tone of commitment to Order Accuracy, Cleanliness, Personnel Development, Accountability, and Inspirational Leadership.

• Monitor, Address and Communicate what’s happening in the restaurant by performing regular full restaurant walkthroughs, reviewing our system reports and coaching the teams on how to run at a high level.
• Oversee all aspects of day-to-day FOH restaurant operations.
• Train, coach, and support a high-performing team focused on guest satisfaction and operational consistency.
• Maintain & protect our exceptional food quality, cleanliness, and safety standards in compliance with NYC health regulations.
• Ensure efficiency, accuracy, and hospitality in every guest interaction.
• Manage inventory and ordering to keep a control on costs to meet financial targets.
• Apply and enforce operational procedures to optimize efficiency, quality and a positive work environment for our teams.
• Engage with our guests to create long term relationships, playing an active role in representing our brand in the community.
• Manage to the posted schedule and the needs of the business to keep our teams supported but costs under control.
• Oversee Cash Handling, deposits, and daily financial reporting.
• Build and develop our teams, through individualized training, providing feedback, taking an active interest in the progression of your team, to foster a positive team culture.
• Oversee and coordinate high-volume courier operations, maintaining clear communication with customers both on-site and by phone.
• Conduct teams across multiple stations, keeping communication clear and the system organized.
• Work with all the managers demonstrating what it means to be the leaders of the location, establishing clear expectations for our teams and ensure quality and service above all.

• 3+ years of experience as an Assistant General Manager in QSR, fast-casual, or high-volume restaurant environments.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Deep understanding of restaurant operations, and cost controls,
• New York City Food Handlers Card required.
• Proficient in POS systems, scheduling, and inventory management software.
• Excellent communication, organizational, and problem-solving abilities.
• Strong knowledge of food safety (Serv Safe certification preferred).
• Flexible schedule, including weekends and holidays as needed.

• Paid Time Off of 40 hours Per Year
• Personalized Growth Plan tailored to your individual goals and aspirations
• Opportunities for advancement as Terra expands to become a national brand.
• Supportive, mission-driven team culture with a focus on the people as the success in our business.
• Eat Better Food on a Daily Basis

Join us and be part of a team that’s building something exceptional