Shift Lead | Brooklyn

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.

It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment
• Strong decision‑making and multi‑tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high‑volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during, and end of the shift
• Positive and solution‑focused handling of any minor customer issue
• At a store level, lead all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Full time: 30‑40 hours per week, 4‑5 days per week and must be able to work 2 peak days (Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• Must be authorized to work in the U.S. (I‑9 & E‑Verify)
• Comprehensive Barista accreditation and training program
• Tenure‑based paid time off
• Sick time
• 1.5× pay on select holidays (New Year’s Day, Memorial Day, Juneteenth)
• Complimentary coffee and treats on shift
• Free Blank Street swag

As set forth in Blank Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We collect this information only to measure the effectiveness of our outreach and recruitment efforts.

Disability status is voluntary. Completion is confidential and will not affect hiring decisions.