Senior UX Researcher, Product Innovation

Summary

The UX Researcher will join a highly focused, cross‑functional product pod dedicated to conceiving, building, and launching entirely new products. This team operates with significant autonomy, enabling deep exploration, rapid experimentation, and end‑to‑end product development. Research is foundational to the group’s success—informing what problems to solve, shaping early concepts into viable prototypes, and guiding products toward market readiness. The role requires excellence across formative, iterative, and evaluative research to uncover opportunities, refine ideas, and ensure product‑market fit.

• Partner closely with researchers, designers, product managers, and engineers to identify opportunities, define product direction, and deliver meaningful new products.
• Independently and collaboratively develop and execute comprehensive research roadmaps aligned to product goals.
• Lead and conduct research studies across all phases of the product lifecycle, including foundational discovery, iterative concept testing, and evaluative assessments.
• Contribute insights that shape product strategy, influence execution, and support go‑to‑market planning.
• Manage external research vendors to extend team capacity and ensure high‑quality research execution.

• Exceptional verbal and written communication skills, with the ability to translate complex findings into clear, actionable insights.
• Strong problem‑solving abilities and interpersonal skills, with a customer‑centric mindset.
• Proven ability to work independently, manage multiple priorities, and operate with autonomy.
• Experience using quantitative data to support hypotheses and strengthen research recommendations.
• Skilled in storytelling to drive alignment and influence diverse audiences.
• Demonstrated judgment and decision‑making skills to balance competing demands in a fast‑moving environment.

• BA/BS in a human‑behavior–related field such as Human‑Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.

• Research Methodology Expertise
• Ability to lead research studies across all phases of the product development cycle (formative, iterative, evaluative).
• Experience developing and executing research roadmaps.
• Data Analysis & Hypothesis Testing
• Ability to interpret data and use quantitative evidence to support hypotheses and recommendations.
• Experience influencing product strategy, execution, and go‑to‑market planning through research insights.

• Strong communication and presentation abilities.
• Experience using storytelling to build traction and influence stakeholders.
• Ability to work autonomously and manage time effectively.
• Strong interpersonal and cross‑functional collaboration skills.
• Experience managing research vendors and external partners.

The New Product Experimentation (NPE) group focuses on identifying unmet needs and developing innovative, zero‑to‑one product solutions. Operating as a tightly integrated pod, the team has significant freedom to explore new ideas, validate opportunities, and bring novel products to market. Research is central to discovering insights, shaping concepts, and ensuring product readiness.

• Impact: Work directly with a small, empowered team to create new products from the ground up.
• Autonomy: Significant freedom to explore, experiment, and innovate.
• Influence: Research drives every stage of the product lifecycle, making your contributions highly visible and meaningful.
• Growth: Opportunity to shape product strategy and see your work materialize in real‑world launches.

• Collaborate with researchers, designers, PMs, and engineers to align on priorities.
• Develop and execute research plans and roadmaps.
• Lead and conduct formative, iterative, and evaluative research studies.
• Analyze data, synthesize insights, and translate findings into product recommendations.
• Present insights and narratives that influence product direction.
• Manage external research vendors as needed.

• Quality & Impact of Research: Ability to identify opportunities and shape product direction.
• Collaboration: Effectiveness in working cross‑functionally and contributing to team success.
• Execution: Timely, autonomous delivery of research plans and studies.
• Strategic Influence: Contribution to product strategy and go‑to‑market planning.
• Communication: Clarity, rigor, and persuasiveness in presenting insights and recommendations.

Onsite - New York, NY

Contract 12 Month Position

40 per week

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)