Design Research Lead - Manager level

Location: New York

* Learning Objective Clarity:
Consults with Product teams to create and maintain clear research agendas and roadmaps. Develops primary research questions and objectives that align with business strategy and ensures research eliminates key knowledge gaps.
* Research Execution:
Selects the most effective research methods and produces comprehensive research plans. Executes high-quality research and ensures appropriate touchpoints for cross-functional partners are maintained throughout the process.
* Expert Analysis:
Applies expertise in human factors and human behavior to analyze and synthesize research data, surfacing relevant and actionable insights that directly answer research questions and produces all promised deliverables.
* Actionable Recommendations:
Authors useful, pragmatic, and concrete recommendations. Ensures product teams can action these recommendations and establishes follow-up mechanisms for tracking throughout the Product Development Lifecycle.
* Scaled Impact:
Increases the altitude and aperture of research to create additional leverage. Actively finds and identifies opportunities to scale research impact across Capital One beyond a single product team.
* Enablement:
Leads Consult Hours and ad hoc consultations to advise non-researchers on method selection and research approach.
* At least 3 years of professional experience conducting user experience research in a corporate environment
* At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
* At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
* At least 7 years managing user experience research in a corporate environment
* At least 4 years experience working and influencing senior level executives

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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