Case Manager

Program Overview

Beach 21st is a building developed and operated by Community Builders. The residential building located in the Far Rockaway neighborhood of Queens consists of 23 units, 5 singles, and 18 families with CAMBA, Inc. providing on‑site services.

The person filling this position is expected, under general supervision, to aid individuals and/or families requiring social service assistance; interview and evaluate tenants and formulate independent living plans; and locate and provide access to appropriate community resources for tenants, including:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Review all documentation establishing tenants' eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re‑assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short‑term and long‑term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self‑sufficiency.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face‑to‑face visits, and document via progress notes.
• Participate in case conferences.
• Follow‑up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or (b) have not demonstrated a willingness to participate in the process (lost‑to‑service); or (c) have become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenant with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf.
• May follow‑up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.
• May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
• May input tenant data and tenant progress information into an automated database.
• Tasks may be modified, expanded, and/or assigned over time.