User Acceptance Tester, Resware

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—home buyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions.

Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

As Qualia continues to expand, we’re on the lookout for a dedicated Quality Assurance Tester for our Resware product, a key player in the title insurance and settlement services industry. In this role, you’ll be pivotal in testing enhancements and modifications to Resware, driven by a commitment to deliver successful outcomes for our customers. Beyond fixing bugs, this position is about understanding the end‑to‑end user journey—from the novice to the seasoned professional—ensuring that Resware remains intuitive, efficient, and effective for everyone.

• Feature Testing:
  Thoroughly verify that new functionalities meet specified requirements and behave as expected.
• Regression Testing:
  Ensure that new changes do not negatively impact existing functionalities.
• Exploratory Testing:
  Proactively explore the product to discover defects, usability issues, and unexpected behaviors by thinking like an end‑user and intentionally “breaking” the system.
• UI/UX Testing:
  Assess the user interface for intuitiveness, visual consistency, and overall user experience.
• API Testing:
  Validate data flow and communication between systems, potentially utilizing tools like Postman to verify endpoints.
• Integration Testing:
  Confirm seamless end‑to‑end workflows when Resware connects with external partners and systems.

• Risk Assessment:
  Identify potential failure points and prioritize testing efforts based on business impact.
• Systems Thinking:
  View the product as an interconnected system, understand how changes in one area affect others.
• Acceptance Criteria Definition:
  Collaborate with Product Managers and Developers to clearly define “done” in concrete, testable terms from the outset.
• Minimum Viable Testing:
  Balance comprehensive testing with efficiency, identify essential tests needed to ensure confidence in a release, supporting our move towards a CI/CD culture.
• Defect Advocacy:
  Clearly articulate impact of identified bugs on the user experience and advocate for appropriate prioritization.
• Bridge to Automation:
  While primarily a manual testing role, have awareness of automation principles and identify repetitive tasks strong candidates for future automation.
• Process Improvement:
  Actively seek ways to enhance QA processes and workflows, contributing to a culture of continuous improvement and blameless post‑mortems.

• 1–3 years of Quality Assurance experience in the software industry is required.
• Prior experience in real estate and title services, especially in title closings, is preferred.
• Minimum 5 years of hands‑on experience as a Resware user is a plus.
• 1–3 years of hands‑on experience as a Resware administrator is a plus.
• Proficiency in computer technical skills highly preferred.
• Familiarity with automation tools, Dev Ops practices, and experience in writing and securing test cases is highly desirable but not required.
• Excellent organizational skills, attention to detail, and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong time‑management skills and ability to flexibly manage your own time in order to achieve our business objectives each R&D cycle.
• Demonstrated ability to analyze problems/issues and find solutions.
• Ability to recommend obvious and alternative solutions.
• A strong aptitude and enthusiasm for exploring and thoroughly testing new technologies.
• Self‑motivated and self‑directed.
• Positive and infectious attitude.
• Desire to contribute and adapt to process changes.

While this role is based in Austin, Texas, we’re open to exploring remote possibilities for qualified…