Investigator Quality Assurance

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The Quality Assurance Investigator conducts investigations of significant events (i.e, quality escapes, accidents, incidents and occurrences) that occur within Tech Ops and associated Jet Blue Business Partners to support the Event Analysis Program as part of Jet Blue’s Continuing Analysis Surveillance System (CASS) Program. The Quality Assurance Investigator will report track and trend relevant significant events / quality escapes, track recommendations and corrective actions resulting from all assigned Tech Ops investigations.

• Identify & manage all assigned Tech Ops significant events.
• Conduct Investigations of assigned significant events, quality escapes, accidents, incidents and occurrences throughout Tech Ops organization and associated Jet Blue Business Partners.
• Facilitate accurate root cause determination; and when required, effective corrective action plans to mitigate risks.
• Provide extensive internal/external coordination and communication with appropriate Jet Blue teams and associated Jet Blue business partners.
• Conduct post significant events/quality escape investigations and prepare reports identifying possible root causes, hazards, ineffective risk controls.
• Assist in compliance reviews, general/safety risk assessments and other assessments to support Tech Ops and Safety management.
• Coordinate & liaise with Tech Ops & Safety Leadership, Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB) & similar agencies, aircraft manufacturers, Jet Blue business partners & operators during investigations as required.
• Ensure investigation findings and reports are factual & accurate in support of Jet Blue Leadership, decision makers, and involved parties.
• Support the Jet Blue CASS as required by providing technical leadership in your area of expertise to complement the Safety Management System (SMS) design, maintenance and risk analysis.
• Responds promptly & manages Tech Ops significant event / quality escape investigations related in the Jet Blue Event Management System and applicable internal databases.
• Produce daily, weekly, monthly and annual reports as necessary and directed by the Manager Quality Assurance/CASS.
• Maintain records of all investigation records in accordance with the Jet Blue CASS Manual.
• Analyzes data from significant events, quality escapes, self‑assessments, inspections and investigations to identify trends and recommend corrective actions.
• Perform periodic Follow‑Up evaluations on corrective actions to ensure implementation and effectiveness.
• Other duties as assigned.

• High School Diploma or General Education Development (GED) Diploma
• Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Four (4) years of commercial aircraft (14 CFR Part 121 Air Carrier) Maintenance, Quality Control, Quality Assurance or applicable Military experience
• Thorough working knowledge of Federal Aviation Regulations
• Formal safety, accident or related investigation training
• Demonstrated ability to research and draft program policies, procedures, correspondence, technical reports and manuals
• Must have excellent oral and written communication skills
• Demonstrated knowledge of Microsoft Office programs (Outlook, Word, Excel, Access, PowerPoint)
• Available for short notice overnight travel (