Senior Account Fraud QC Investigator

Senior Account Fraud QC Investigator –
Mercury

Mercury is building a banking stack for startups, aiming to simplify entrepreneurs’ and business owners’ financial lives with the easiest and safest experience possible.

We’re looking to hire a senior account fraud QC investigator to support quality control for account fraud alert investigations across Mercury’s consumer and business banking products. This will be the first QC hire for the Account Fraud team and a key contributor in shaping the quality framework for our newly launched BPO partnership.

• Complete manual quality assessments of account fraud alert investigations, ensuring adherence to internal policies, procedures, and applicable regulatory requirements.
• Partner closely with Account Fraud leadership to define and operationalize the QC program, including quality standards, scoring methodologies, and feedback loops—particularly for BPO‑reviewed work.
• Create quality dashboards, metrics, and trend reports to surface investigation accuracy, consistency, and risks.
• Provide clear, actionable insights and recommendations based on quality findings to drive continuous improvement across the account fraud program.
• Lead and participate in quality calibration sessions with internal teams and external BPO partners to ensure consistent investigation outcomes.
• Assist in the development, refinement, and documentation of fraud investigation quality processes and procedures.
• Maintain up‑to‑date knowledge of fraud typologies, industry best practices, regulatory expectations, and internal policy changes to keep quality standards current.
• Participate in special projects, internal audits, and process improvement initiatives in support of fraud quality control and program scalability.

• 4+ years of experience in finance or fintech, focused on fraud investigations and quality control, ideally in an account fraud or transaction monitoring environment.
• Prior experience building a QC program and/or performing QC for fraud investigations, including reviewing alerts and investigator decisioning.
• Experience supporting BPO or vendor‑managed fraud operations.
• Highly motivated self‑starter comfortable building structure in ambiguous, fast‑moving, high‑risk environments.
• Strong understanding of banking products and fraud risk across ACH, wires, checks, debit cards, and account‑level activity.
• Empathy and sound judgment when delivering quality feedback to investigators and partners.
• Ability to communicate complex findings and recommendations clearly to operational and cross‑functional stakeholders.

Base salary ranges for U.S. employees:

• New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 – $152,100
• Outside these metros: $109,500 – $136,900

Mercury offers a competitive total rewards package that includes base salary, equity through stock options, and benefits.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.

If you need assistance or an accommodation, please let your recruiter know once you are contacted about a role.

As part of our hiring process we use Covey Scout in NYC and certain features may qualify it as an AEDT. For more information, please consult the independent bias audit report covering our use of Covey.