Quality Assurance Coordinator

Position

Quality Assurance Coordinator

Volunteers of America-Greater New York (VOA-Greater New York) is an anti‑poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County.

65 Charles Gay Loop, Wards Island, NY 10035

• Bachelor’s degree in a related field, at least two years of experience in data quality and data systems.
• Demonstrated written and verbal communication skills.
• Training, audit and evaluation data collection and incident management skills.

• Oversee and maintain the quality assurance help desk.
• Review and respond to agency-wide incident reports.
• Train the workforce on incident identification, writing and reporting.
• Retrieve and review client/consumer grievances, agency-wide.
• Assist in developing ongoing staff training for the electronic health record.
• Support the AVP of Quality Assurance & Research and the Director of Data Quality & Systems in daily operations.

• Medical, Dental, Vision, Prescription coverage
• Life insurance, Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off accrued monthly (including paid birthday holiday)

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

To learn more about VOA‑Greater New York, visit https://(Use the "Apply for this Job" box below). Apply today!