Assistant Manager-Business Process & Service Excellence -Quality Excellence
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-11
Listing for:
ExlService Holdings, Inc.
Full Time
position Listed on 2025-12-11
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Responsibilities
- Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met
- Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team
- Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance
- Work closely with Customer Experience team to drive improvement C-Sat and soft skills
- Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM
- Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training)
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