Quality Assurance Manager

The Schreiner Group is a privately held, family-owned organization, operating with over 1,500 employees across three locations (Germany, China, US). As an internationally active, high-tech label manufacturer, we are primarily a strategic partner for our customers in the healthcare and automotive industries. Our core business is innovative high-tech labels and functional parts. We increase the added value for our customers through suitable system solutions and services.

The US operations are headquartered in Blauvelt, NY with plans to relocate to Chestnut Ridge, NY within the next two years. The brand-new location will offer increased production, warehousing, and shipping capacity to support continued growth. It will include a training center to enhance employee skills and to test new innovations. By focusing on our customers  needs, we deliver excellent service in support of their goals.

About the Role: The Quality Assurance Manager, reporting directly to the President of North American operations, will play a pivotal role in ensuring that all products meet the highest standards of quality and compliance within the wholesale trade industry. This position involves developing and implementing quality assurance policies and procedures that align the company s commitment to providing a safe work environment with regulatory requirements and industry best practices.

The manager will lead a team of quality professionals, providing guidance and support to ensure effective testing and evaluation of products. Additionally, the role requires close collaboration with suppliers and manufacturing teams to address safety and product quality issues and drive continuous improvement initiatives. Ultimately, the Quality Assurance Manager will be responsible for safeguarding the integrity of our products and maintaining customer trust through rigorous quality oversight.

• Coaches, mentors, and leads all employees in the Quality Assurance Manager’s areas of responsibility to achieve goals and objectives related to employee safety, quality control, quality assurance, customer demands, customer specifications, and environmental sustainability.
• Works with the Engineering and Production Managers to lead continuous improvement activities and procedures to ensure efficient and compliant processes. Implements new procedures and policies in order to improve quality.
• Assesses training needs and ensures employees receive proper and timely training.
• Oversees the training of all quality assurance personnel and other affected personnel as it relates to quality assurance policies and procedures.
• Drafts and administers the Employee Performance Reviews and Disciplinary Actions for all quality assurance and quality control.
• Creates and implements KPI’s for quality assurance and quality control.
• Creates, implements, and ensures compliance with all company control documents as it relates to quality assurance and quality control (SOPs, Guidelines, Process Descriptions, and Forms and Checklists).
• Ensures all employees work according to the company’s cGMP and ISO standards.
• Develops and communicates a monthly business review which includes performance and trending information (company meetings).
• Creates and maintains performance indicators, quality benchmarks, and measures performance on the quality assurance department (eg. deviations and non-conformances).
• Oversees all QA testing, performance indicators, and benchmarks for all projects.
• Drives quality certifications and takes the lead on all audits (eg. ISO, Customer, Internal). Renews and maintains all documentation regarding certifications and other company licenses concerning quality control and assurance.
• Develops and maintains quality improvement policies and procedures that meet legal and company requirements and standards.
• Conducts quality audits of our vendors and suppliers to ensure conformity (internal and external).
• Develops all complaint investigation procedures, documents and makes recommendations for corrective actions, and ensures proper follow up. Shares all information with appropriate managers and personnel.
• Investigates and provides support for recalls and…