Regional Medical Director

Overview

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast.

Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026.

This position will be a hybrid role of clinical work (2 days/week in new markets with 1-2 practices or 1 day/week in established markets with 3+ practices), weekly practice visits, and WFH/Small Door offices. This role will report to the Head of Veterinary Medicine, Dr. Jamie Richardson.

Practice Management

• Responsible for ensuring excellence in medical care across the region
• Support practice performance in ensuring both team and member NPS scores are maintained at an exceptional level
• Partnering with the Head of Veterinary Medicine to implement, roll out, and ensure compliance with new or updated SOPs that adhere to best medical practice
• Collaborating with the Regional Experience Manager and Head Nurses for quarterly review of practice team schedules
• Maintain a 360 view of the practice to ensure the teams are working collaboratively and efficiently

Training

• Onboard and train new practice veterinarians, and oversee the onboarding and training of new nurses and nurse assistants
• Ensuring medical team growth in your region and promote skillset and career development among practice teams members
• Work with the practice Managing Veterinarians to identify Medical Team training needs in your region and collaborate with Medical Learning & Development Manager to create a CE schedule
• Serve as a mentor to help train and develop practice veterinarians across medical, surgical, and dental disciplines with in-person opportunities

Recruitment

• Partnering with our clinical recruiters on sourcing talent and hosting events for your region
• Coordination with practice leaders to organize and oversee a powerful onboarding experience for Medical Team members

• Doctor of Veterinary Medicine (DVM) or equivalent with an active license in New York
• 10+ years of clinical experience with the ability to perform + mentor the full range of GP level skills (medicine, dentistry, surgery)
• 3+ years of previous leadership experience with a preference for leadership in a multi-unit operation
• Lead by example: A desire to be present and hands-on in the practice environment to help lead and mentor the teams
• A collaborative personality that can also take initiative and work independently and drive results
• High emotional intelligence to encourage thoughtful and impactful leadership in the practice teams
• Enjoys creative problem solving, analyzing problems and finding solutions
• Tech skills:
  Knowledge of Slack, G Suite, and the ability to work across a variety of platforms

• Competitive salary
• Equity ownership
• Health, dental + vision insurance
• 401K (plus 4% company match)
• Upward mobility and growth opportunities
• Generous paid-time off, parental leave, and company wide holidays
• Health Advocate membership, Wage Works commuter benefits, subsidized Class Pass membership
• Discounted veterinary care for your loved ones
• Growth opportunities
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back

Compensation Range: $200K - $245K

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.