Shift Lead Licensed Veterinary Technician; LVT

Rock Hill location:
Banfield Pet Hospital, 1110 Hospitality Dr Rock Hill, SC 29730. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are hiring a full-time Shift Lead Licensed Veterinary Technician (LVT).

Pay range: $23.43 to $33.84 per hour. For a limited time, a sign-on bonus may be offered for this location. The pay range listed reflects a general hiring range for the area; the specific rate and sign-on bonus are based on the candidate’s experience, skill level, abilities, education, and may vary depending on location and minimum wage laws.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Summary of Job Purpose and Function:
Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care. As a Banfield Licensed Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve.

This role provides opportunities to define a clear career path for continued growth and learning.

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times; educate clients about their pet's health, assist with procedures, and prepare for other procedures as directed.
• Under supervision of a veterinarian, perform veterinary technician appointments where approved; all appointments must be under the direction and supervision of a veterinarian and in compliance with state law.
• Assist incoming clients with documentation, enter pet information and history, ensure proper identification, and provide prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescription items per veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances with accurate balances and proper opening and closing procedures.
• Support the veterinarian to maximize productivity and communicate with associates to maintain workflow.
• Obtain client information and history and maintain complete medical charts.
• Ensure safety of pets, clients and associates using safe restraining techniques; maintain clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills within state practice acts; conduct administrative functions as necessary.

• Assist Practice Manager in developing an efficient, productive hospital team that provides high-quality care and service, following Banfield protocols and all laws; build culture and brand.
• Support Practice Manager in hospital labor management.
• May assist in selection, training, and day-to-day supervision of the paraprofessional team.
• Foster an environment where the team delivers quality veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to dress and grooming guidelines.
• Prepare the team for cases scheduled, assist with transfers or referrals to provide continuity of care.
• Identify bottlenecks and help remove barriers in medical operations to support doctors.
• Confer with field leadership on client resolutions, invoice adjustments and experience exceptions.
• Address equipment issues and assist in inventory management.
• Assist in financial management with opening/closing procedures and…