Veterinary Receptionist

Overview

Receptionist – Veterinary Front Desk at Pure Paws Veterinary Care of Hell’s Kitchen is hiring full-time Customer Service Professionals to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

Role title: Veterinary Front Desk Receptionist
Employer: Pure Paws Veterinary Care of Hell’s Kitchen (part of Veterinary Practice Partners)

Salary: $20.00-$22.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 30–40 hours per week. Flexible scheduling options include three 12-hour shifts or four 8-hour shifts. Start time is 15 minutes prior to hospital opening.

• Monday: 7 AM – 8 PM
• Tuesday: 8 AM – 8 PM
• Wednesday: 8 AM – 7 PM
• Thursday: 7 AM – 7 PM
• Friday: 8 AM – 7 PM
• Saturday/Sunday: 9 AM – 3 PM

• All the benefits you deserve—medical, dental, vision, and plus an employee pet discount
• Paid time off to recharge
• 401(k) with a generous company match
• Employee referral bonus:
  Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country
• Hands-on training and mentorship for long-term growth across a variety of roles within the hospital

• Be the first point of contact: greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and keep clients informed and reassured
• Support clinical flow: escort clients to exam rooms and relay key information between clients and clinical staff
• Manage client communications: handle incoming calls for appointments, care questions, and prescription refills; make outbound calls for appointment reminders and follow-up care
• Operate with accuracy: process payments, manage invoicing, and schedule future appointments with attention to detail
• Speak the language: understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
• Create a welcoming space: maintain a clean, organized, and client-ready environment, including occasional pet-related cleanup to ensure a pleasant experience

• Previous experience in a veterinary office is required
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Located in Manhattan at 506 W 42nd Street, Pure Paws Veterinary Care of Hell’s Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® focused on preventive care and compassionate client service. The facility includes advanced diagnostic equipment and provides wellness exams, dental care, surgery, and in-house laboratory testing, led by Dr. Stephanie Liff. Open seven days a week, we are dedicated to supportive client education and a calm environment for pets and their families.