Night Patient Services Associate​/Bed-Control; Call center - Brooklyn

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

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We have an exciting opportunity to join our team as a Full-Time Night Patient Services Associate/Bed-Control - Brooklyn.

In this role, the successful candidate manages bed availability and places patients in beds using the Electronic Health Record (EHR) system in accordance with departmental policies and procedures. Partners with staff from Emergency Departments, inpatient units, Post-Anesthesia Care Units and procedural areas to safely place patients.

• Other duties as assigned by a supervisory staff.
• Perform bed placements and functions in a responsive manner, responding to all callers with the aid of the Electronic Health Record (EMR), approved protocols, established patient care protocols and healthcare information.
• Evaluates bed availability and places patients in the requested level of care. Monitors bed planning and communicates changes in bed status to team members throughout the day.
• Accurately completes electronic patient placement notification to support safe patient placement.
• Accurately inputs/updates information into EHR.
• Prioritize bed placement in collaboration with key stakeholders and other hospital teams.
• Leads the daily bed huddle(s) and effectively communicates resources and issues appropriately.
• Works directly with CTC RN Coordinator to ensure timely bed assignments for transfers.
• Stays up to date with all departmental procedures, policies and communications to ensure adherence of appropriate process for final referral resolution.
• Exhibits excellent customer relationship skills including telephone and personal contact with all CTC key stakeholders (i.e. Medical Directors, Transfer Center nurses, physicians and their office staff, callers, etc.)

• To qualify you must have a High school Diploma or GED.
• One year of call center experience. Excellent telephone manner and use of professional vocabulary.
• Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills.
• Ability to establish and maintain collaborative and effective working relationships.
• Ability to communicate effectively in oral, written and electronic formats (i.e. email, electronic medical record, etc.).
• Ability to function calmly in stressful situations and a fast‑paced environment.
• Positive, enthusiastic, customer-service oriented personality.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, etc.).

• Associates Degree.
• Knowledge of EHR.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support.

Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental,…