Clinical Services Supervisor; Registered Nurse - East

Overview

Careers at Advantage Care Physicians:
At Advantage Care Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

To protect the health and safety of our workforce, members, patients, and the communities we serve, Advantage Care Physicians require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of
1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or
2) objection on the basis of sincerely held religious beliefs and/or practices.

Clinical Services Supervisor (Registered Nurse) - East New York

Advantage Care Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.

• The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams.
• The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with Advantage Care Physicians policies, regulatory requirements, and clinical workflows.

• Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by Advantage Care Physicians (ACPNY).
• Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions.
• Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures.
• Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
• As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes.
• Interface with physicians, all staff members as it relates to care team process.
• Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations.
• Respond to situations which require leadership’s presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery.
• Ensure compliance with all infection control policies, procedures, and OSHA standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS, HCC and PCMH measures are completed in the required time frame.
• Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department.
• Maintain all regulatory certifications including but not…