Associate Director, Nursing

Apply for the Associate Director, Nursing role at NYC Health + Hospitals
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• Adheres to dress code in accordance with hospital expectations.
• Completes all annual education requirements.
• Maintains patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear hospital  on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represents the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Promotes and communicates the mission, vision, values, ethics and goals of the organization.
• Participates in performance improvement and continuous quality improvement activities
• Attend regular staff meetings and in-services.
• Promotes a positive and pleasant attitude conducive to the workplace, which promotes customer service, enhances, and furthers the hospital’s Mission, Vision and Values.
• Patient Care Management/Unit Operations
• Responds to concerns or inquiries from patients and family members either by telephone or face to face.
• Uses discretion when honoring special requests from patients and families.
• Collaborates with other members of the leadership team in planning and developing programs to improve patient care and employee performance.
• Monitors employee performance relative to patient care and nursing practice, e.g. compliance to policy/procedures relative to patient care assignments and the related documentation, narcotic count, code cart assessment, medication administration and documentation, etc.
• Provide support, guidance and feedback to staff.
• Provides written anecdotes to the nurse manager or director related to feedback, appraisal of performance or corrective action.
• Facilitates staff participation in professional development and other activities offered during their shift.
• Identify and communicate identified staff needs for continuing education to the Education Director.
• Acts as a change agent with all nursing personnel.
• Assures a safe work environment for patient care.
• Assists in the preparation and implementation of all short and long-term departmental goals.
• Maintains contemporary nursing knowledge with education.
• Maintains oversight for bed management.
• Maintains oversight for Patient Transport Escort.
• Practices, promotes and assures established safety and infection control procedures and intervenes in the event of unsafe situations.
• Complies with, supports the code of conduct, and seeks guidance when in doubt.
• Assist physicians and staff in admission criteria for assigning admission status to patients (observation/admission).
• Makes frequent, purposeful rounds to assess the status of departments.
• Assesses the acuity of care across the units and adjusts staffing as needed.
• Evaluates staffing plan and ensures that staffing is adequate to meet patient care needs.
• Collaborates with peers and Nurse Managers in developing strategies to improve the patient experience.
• Meets frequently with peers (nursing leaders/personnel) in order to:
• Maintains open lines of communication.
• Strategizes resolutions to problems.
• Reviews/analyzes quality improvement data and monitor the effectiveness of any action plans.
• Assess/review the master staffing plan periodically for modification.
• Review customer service/patient satisfaction patterns.
• Develops and implements a staffing plan for shift based on patient acuity, patient census and available staff.
• Serves as a resource to staff for solving clinical problems.
• Assists staff to utilize staffing resources to meet patient care requirements and other professional responsibilities.
• Provides for immediate follow-up, documentation and communication of incidents to appropriate manager and director.
• Responds to all medical emergencies (Rapid Responses, Cardiac Arrests, MTP, Code Stroke, BH, etc.) to provide leadership support and oversight.
• Acts as a resource in identifying and/or solving administrative/operational problems-
• Anticipates actual/potential problems that may occur on their shift and set shift priorities accordingly.
• Works collaboratively with hospital staff to solve problems in a fair, consistent manner.
• Contacts for escalation representatives of departments not presently in the hospital for assistance with problem solving.
• Monitors compliance with regulatory, hospital and departmental policies as assigned.
• Documents compliance failures and notify the appropriate department leader.
• Maintains flexibility work with assignment and tour of duty.
• Participates in the development, review and implementation of hospital wide and departmental polices.
• Participates in the continual performance improvement process.
• Enhances own personal and professional development through attendance at internal and offsite educational offerings.
• Acts as a resource to interpret and ensure adherence to NYCHH and nursing policies and procedures.
• Acknowledges and addresses any physician concerns.
• Coordinates borrowing or lending of supplies and/or major equipment.
• Identifies and…