Benefits Specialist

SNAP Specialist (fluent in English and Russian)

Location: Forest Hills, Queens & Financial District, Manhattan - split time

Schedule: Hybrid – 3–4 days onsite

Status: Full-Time | 40 hours per week

FLSA: Non-Exempt

Fluent in English and Russian

A nonprofit social services organization dedicated to supporting underserved communities across New York City is seeking a fluent English and Russian speaking,
SNAP Specialist to join its Benefits Access team.

This role focuses on helping individuals and families access the Supplemental Nutrition Assistance Program (SNAP) by conducting outreach, educating community members, and assisting with the application and enrollment process.

The position is currently hybrid
, with time split between offices in Forest Hills, Queens, and the Financial District in Manhattan
, as well as occasional travel to community partner locations across NYC.

• Conduct outreach to community organizations, food programs, and partner agencies to provide education on SNAP eligibility and services
• Educate individuals and families about SNAP and other available public benefits
• Screen and assess potential applicants for SNAP eligibility
• Assist clients with SNAP applications using online platforms such as Access HRA
• Provide guidance on required documentation and eligibility requirements
• Support clients through the application process and assist with case follow-ups when necessary
• Assist SNAP participants with recertifications, case updates, and periodic reporting requirements
• Advocate for clients in disputed or complex cases
• Participate in community outreach events, fairs, and informational sessions
• Connect clients with additional benefits and resources, including:
• Free tax preparation services
• Health insurance programs
• HEAP
• NYC Care
• WIC
• Maintain accurate documentation of services in Salesforce and other internal tracking systems
• Collaborate with staff across departments and partner organizations
• Perform additional duties as needed

• Cultural competency and sensitivity when working with diverse and low-income communities
• Strong communication and interpersonal skills
• Excellent customer service and client support abilities
• Strong attention to detail when handling applications and documentation
• Comfort using online systems, databases, and web-based applications
• Ability to educate groups and conduct presentations
• Ability to help clients navigate barriers while adhering to local, state, and federal guidelines
• Strong organizational and data entry skills

• High School Diploma required;
  Bachelor’s Degree preferred
• Fluency in Russian and English required
• Background in Public Health, Public Administration, Human Services, or a related field preferred
• Experience working with low-income or immigrant communities preferred
• Knowledge of government benefits programs is a plus