Manager, Membership

We are Guggenheim, a global constellation of museums unlike any other in the world. Four museums on three continents, united by the power of groundbreaking art to connect us to ourselves and to each other. Since our founding in 1937, the Guggenheim has introduced, celebrated and brought to the public the newest voices and visions in modern and contemporary art. When Solomon R.

Guggenheim and Hilla Rebay set out to share the joy they first experienced in discovering experimental art, they initiated the creative risk-taking that is today synonymous with “Guggenheim” throughout the world. Across the globe, each Guggenheim stands not just as a backdrop for visionary art but as masterpieces in and of themselves to experience.

Summary of Position

Under the guidance of the Director, Membership and Annual Fund, the Manager, Membership will support the operations, fundraising, and donor relations associated with Membership and Annual Fund giving.

• 3-5 years of Development experience and/or experience in a cultural institution environment required.
• Competent in the planning and implementation of multiple concurrent projects and events.
• Excellent written and verbal communication and interpersonal skills.
• Ability to interact with a wide variety of people within and outside the museum and professionally represent the institution and its programs across a wide range of circumstances.
• The ideal candidate is personable, highly organized, detail-oriented, and works collaboratively.
• Proficiency with Microsoft Suite computer applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Experience with Salesforce or similar donor management and ticketing systems.
• Flexibility and ability to adapt to changing priorities.

Duties may include, but are not limited to, the following:

• Works collaboratively with members of the Membership team and Advancement department to achieve and exceed annual fundraising goals, while furthering the museum’s diversity, equity, access, and inclusion and sustainability goals.
• Assists Director, Membership and Annual Fund with renewal, upgrade and acquisition efforts on all Membership and Annual Fund solicitations through direct mail, email outreach, and digital advertising.
• Assists the Director, Membership and Annual Fund with setting Membership revenue strategy as well as program analysis, evaluation, and reporting.
• Manages a portfolio of donors in the moves management pipeline and collaborates with other Advancement staff on various institutional campaigns such as Planned Giving.
• Serves as the primary contact for Membership events, liaising with Marketing, Security, Theater, Lighting, Registrar, Restaurant Associates, Curatorial, and Conservation to produce events.
• Works closely with Membership Associates to ensure excellent customer service to current and prospective members and donors via phone and email, including selling memberships, answering inquiries, and fulfilling membership benefits.
• Supports the front-line Visitor Experience and retail staff to develop tools and relationships in the service of selling memberships and responding to on-site membership inquiries.
• Assists in tracking departmental income and expense, reviews and codes invoices, and coordinates cost estimates with vendors.
• Supervises a Membership intern seasonally.
• Maintains database records, prepares meeting agendas, and performs other administrative support.
• Assists the Director, Membership and Annual Fund and Membership team with stewardship, program management, and other special projects as requested.

• Ability to travel within the metropolitan area as required to perform the above duties at any of the Guggenheim’s owned or leased properties upon request.
• Occasionally work may be conducted outdoors, with exposure to varied weather conditions.
• Ability to work nights, weekends, holidays on occasion.
• Ability to lift at least 25 lbs.

• Bachelor’s degree preferred or equivalent experience.
• Master’s Degree in a related field is a plus.

N/A

Director, Membership and Annual Fund

Hybrid eligible, and hours vary based on position

Full-time, Exempt, This position is covered by a Collective Bargaining Agreement with Local 2110 UAW.

$69,000 - $71,500 Annually

The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.

Department:
Advancement

This is a full-time position

Note:

This description reflects the position as of the date hereof and is subject to change by the Guggenheim at any time.