O4 - Transit System Outreach Specialist - Transit

Transit System Based Outreach Specialist

Duties/Responsibilities

Responsible for providing direct outreach, vulnerability screening, escort, and referral services for all homeless individuals encountered in the field during their shift. Also responsible for recording and maintaining accurate statistical data on all individuals approached and referred as well as case‑record management of clients receiving longer‑term services. Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.

In addition, transit outreach specialists will focus the majority of outreach to homeless individuals at the end of the line stations, working collaboratively with external agencies.

Hours

Full‑time 37.5 hours per week.

Qualifications

Associate’s or Bachelor’s degree required or demonstrated equivalent experience. Valid state driver’s license required. Good writing skills for written descriptions of client interactions. Basic computer literacy required. Ability to recognize mental health and substance abuse issues and knowledge of services. Spanish speaking desirable. First Aid/CPR certification or ability to obtain required.

Program Description

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC’s Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. The program provides outreach and case management services to assist homeless individuals in permanently relocating from MTA properties and connecting them with housing and essential services.

Benefits

• Competitive health and dental plans, coverage available for spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available for healthcare, transit, and childcare.

Make an Impact

At BRC, staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, opportunities for health and self‑sufficiency, and restoring hope and dignity. The organization commits to employee wellbeing and development, creating a workplace where staff can achieve goals, make a difference, and grow personally and professionally.