Social Care Network Coordinator

Overview

Join to apply for the Social Care Network Coordinator role at The Salvation Army USA Eastern Territory
.

Base pay range
$25.00/hr - $25.00/hr

Seeking: compassionate individuals looking to help make a difference! If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Position
:
Part Time Social Care Network Coordinator on our Rome Corps Team

Scope: The SCC will have responsibilities for both managed care and program coordination for The Salvation Army’s participation in the Social Care Network (1115 Waiver). The Social Care Coordinator is a direct point of contact for Medicaid Members with ongoing Health-Related Social Needs (HRSNs) and is responsible for conducting eligibility assessments for enhanced services and development of social care plans. Program coordination will include working with agency programs (shelters, youth programs, pantry, etc.)

and local community agencies to provide support through the SCN to eligible Medicaid Members. This position is community and office based and requires collaboration with The Salvation Army and significant interface with the client database. Position funding is secured through March 2027.

• Care Manager Responsibilities
• Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections for community members. Ensure referrals are acted upon by HRSN service providers within required time frames and redirect to support service connection.
• Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.
• Maintain caseload levels to sustain position through SCN billable activities within 3 months.
• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the process.
• Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources.
• Develop social care plans that summarize Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement.
• Document progress notes and actions taken with each referral and service provision.
• Provide accurate data entry via the SCN client database platform and complete data entry to the Community Services database, track grant funding, and run reports as needed.
• Complete all initial and ongoing training as required for SCN; participate in professional development as requested.
• Represent The Salvation Army at SCN and other community meetings as appropriate; attend staff meetings.
• Adhere to Policies and Procedures of The Salvation Army.
• Coordinator Tasks
• Effectively communicate with Corps leadership team and other program staff.
• Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities.
• Regularly communicate with Divisional Headquarters Social Services team to discuss program progress and share feedback on successes and challenges.
• Use data and data tools to report patterns and trends to the management team.
• Complete training for SCN and Salvation Army; participate in annual professional development.
• Represent The Salvation Army at SCN and other community meetings; attend staff meetings.

List any special skills, licenses, certificates, or registrations required to perform the essential duties of this job.

• Strong communications skills (written and verbal), positive attitude, initiative, flexibility, and dependability.
• High level of confidentiality and discretion, good judgment, and proactive thinking.
• Self-motivated, solution-focused, and collaborative.
• Ability to maintain patience and professionalism with a diverse community of clients, colleagues, volunteers, and community members.
• Demonstrated empathy and compassion in action and speech.
• Good organizational skills and attention to detail.
• Strong computer skills (Microsoft Word, Outlook, Teams, Excel) and ability to learn other software (social service databases).
• Ability to work independently with sound judgment.
• Valid driver’s license meeting The Salvation Army insurance requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Seniority level
  :
  Entry level
• Employment type
  :
  Part-time
• Job function
  :
  Information Technology
• Industries
  :
  Non-profit Organizations