Emergency Assistance & Pathway of Hope Case Manager

Emergency Assistance & Pathway of Hope Case Manager

Join to apply for the Emergency Assistance & Pathway of Hope Case Manager role at The Salvation Army

The Emergency Assistance and Pathway of Hope case manager is responsible for overseeing the delivery of emergency assistance services to families and individuals in the Geneva Corps and provide focused POH case management for 3-5 families.

• Conduct client needs assessments for each individual/family seeking assistance; determine type and level of emergency service needed; provide emergency basic needs support; work collaboratively with corps officers and other local service providers; refer clients to other services available in our service area as appropriate.
• Oversee pantry operations including managing volunteer hours, inventory of food pantry stock, and placing orders as necessary; provide copies of all invoices to corps officer for transfer to DHQ.
• Provide crisis intervention supportive counsel to clients and refer for professional and/or spiritual counseling services as needed or requested.
• Provide POH case management services to 3-5 families at a time with long-term support; meet with clients a minimum of once a month; develop individualized service plans, goals, and referrals to community resources; represent the POH program in the community.
• Maintain client files and databases (EFA and POH) with timely and accurate recordkeeping according to Salvation Army policy; file hard copies promptly.
• Maintain client confidentiality; ensure the Release of Information Form is signed before contacting other agencies concerning the client situation and need.
• Communicate programmatic concerns and successes to corps officers; exhibit fiscal responsibility by maintaining budgets in consultation with the corps officer.
• Provide monthly statistical reports and program budget sheets to corps officer no later than the 1st Wednesday of each month.
• Assist with coordination of holiday assistance to the community including Thanksgiving and Christmas distributions.
• Participate in local service provider meetings or other collaborations in social services arena as requested by corps officers; share trends or community plans with corps officers.
• Attend training sessions as provided and/or required; attend and participate in agency staff meetings.
• Maintain an inventory of existing services in the service area that are relevant to the needs of clients and make referrals as appropriate.
• Fulfill role as Mandated Reporter in incidents of child abuse and neglect.
• Inform and provide written information to clients about all that The Salvation Army Church and Corps Community Center offers to each client and their family members (Sunday School, Church services, Bible Study, Women’s Programs, Men’s Programs, Children’s Programs, music programs, etc.).
• Other duties as assigned.

• Strong interpersonal and communication skills, with a customer service orientation
• Ability to read/comprehend required documents
• Able to work in an active office environment
• Able to think critically and determine appropriate steps to assure task completion
• Bi-lingual (Spanish) preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Non-profit Organizations