Community Marketing Manager

Overview

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We’re united by shared goals and shared motivations se are best summed up in our company values, which are reflected in our product and in our team.

Our Values | If this sounds like you, you’ll fit right in.

You are passionate about building community-driven experiences that connect small businesses with each other and amplify their voices—and you understand that great community work is powered by strong strategy, thoughtful execution, and operational excellence. You thrive at the intersection of community and marketing, pairing empathy and creativity with the ability to plan, organize, and deliver programs  believe the best growth starts with meaningful engagement, and you know how to turn participation into insights, stories, and measurable impact.

As a Community Marketing Manager, you’ll bring together relationship-building strengths with the strategic execution of an experienced marketing professional. You’re comfortable working across teams to build scalable programs, manage complex initiatives, and highlight customer stories through events, content, and community spaces. You thrive in a dynamic environment where you can balance vision with hands‑on execution, bring clarity to evolving priorities, and contribute directly to the success of a growing program.

Your Success Profile

What You Will Work On

• Welcome and onboard new community members and encourage ongoing participation.
• Build strong relationships, facilitate discussions, and surface stories to be amplified and leveraged across marketing functions.
• Capture insights from the community and transform them into actionable inputs for product, marketing, and customer programs.
• Help own and manage the Customer Advisory Board.

• Partner in close collaboration with the central Events team to plan and execute virtual, in-person, and hybrid community events.
• Manage logistics, promotion, and follow-up to ensure engaging experiences.
• Act as a host or moderator to create inclusive and welcoming events and environments for members.
• Coordinate event and meeting executions end-to-end, including planning, facilitation, follow-up, and scheduling content capture.

• Design and execute flagship community programs that foster recognition, advocacy, and belonging.
• Build and manage a pipeline of customer stories, testimonials, and case studies in collaboration with Content, Customer Success Organization, PR/Social, and Design teams.
• Support recruitment and activation of members across subcommunities and advisory boards.
• Educate internal teams on community marketing’s vision, mission, roadmap, and goals.

• Manage activity in online forums and digital community platforms, ensuring members feel supported.
• Share news, updates, and launches in partnership with internal teams.
• Track program health (engagement, growth, advocacy outputs) and prepare insights for stakeholders.
• Recommend tools, processes, and scalable approaches that strengthen community marketing impact.

As a Community Marketing Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Balances stakeholders – understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
• Creative thinking – discovering new…