Associate, CRM

CRM Associate – Engagement & Retention Marketing

Full‑time, NYC office 3x a week (Tuesday–Thursday).

The CRM Associate supports marketing initiatives to drive subscriber engagement and retention. You will leverage new marketing technology, marketing channels and customer data to deploy effective lifecycle marketing campaigns and customer‑centric journeys.

• Support marketing tactics and strategies for engaging and retaining subscribers.
• Oversee the timely creation, production, and delivery of marketing materials.
• Operate directly within CRM tool(s) to conceptualize and build holistic, multi‑channel subscriber journeys and experiments.
• Collect and share insights regarding campaign performance.
• Communicate effectively in cross‑functional meetings.
• Exercise a thorough knowledge of Dow Jones brands and balance team goals with overall company objectives.

• Minimum 1 year of experience in CRM, lifecycle marketing or marketing role (internship experience will be considered).
• Highly organized, detail‑oriented, proven time management skills.
• Ability to derive insights from campaign reports and make data‑informed decisions.
• Proactive problem recognition and solution development.
• First‑rate communication and writing skills with a sharp eye for reviewing marketing assets.
• Empathy and advocacy for the customer experience.
• Outstanding cross‑group collaboration, interpersonal, verbal, written, problem‑solving and presentation skills.
• Ability to work quickly in a fast‑paced environment and manage multiple competing priorities.
• Hands‑on experience with Braze or multi‑channel CRM tools.
• Preference: experience supporting A/B testing programs.

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation in completing your application, email ta Please put "Reasonable Accommodation" in the subject line.

Dow Jones – Marketing & Product Management – Business Area:
Marketing – Business Category:
Marketing & Product Management – Union Role – Pay Range: $55,000 – $70,000 – Business Area:
Marketing – Pay Range: $55,000 – $70,000 – Reasonable accommodation: contact ta