Account Supervisor

RAPP New York is looking for an Account Supervisor to join our award-winning Account Leadership team.

RAPP – world leaders in activating growth with precision and empathy  a global, next‑generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well‑being.

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award‑winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

RAPP is seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the day‑to‑day manager of the client relationship; a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand‑off management, and team management.

• Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues.
• Understand and manage a complex and technical workstream; oversee and guide technology and development teams against business objectives.
• Support business role and account side of technical work and decisioning, while understanding and managing details of technical development work in the context of a larger business picture and multi‑year roadmap.
• Demonstrate accountability for agency performance, as well as financial and commercial management of the businesses.
• Facilitate the development of project briefs, working with strategic planners and analysts.
• Manage client expectations, objectives, timelines, and budgets.
• Lead an integrated agency model to ensure agency teams are aligned and working against shared goals.
• Manage interface with clients, creative teams, production, and consulting teams.
• Encourage client consideration and application of agency‑generated POVs when developing ideas and advertising plans.
• Collaborate with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans.
• Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
• Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.

• 5-8+ years of account management experience required, direct marketing and digital marketing or CRM background.
• Previous work with technical and development teams. Cloud‑related activities (AWS experience) preferred.
• Agile training or experience is a plus.
• Demonstrated solid mid‑level client experience and ability to navigate complex client organizations required.
• Bachelor’s degree in Marketing, Communications, or related field.
• Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving.
• Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.
• Positive attitude and sound work ethic with the desire to work in a fast‑paced environment.
• Ability to demonstrate flexibility and creative problem solving.
• Sets and manages multiple project deliverables including time and cost estimates with internal and external clients.
• Understands and…