TikTok Operations Specialist

Company: Wahool
Location: Manhattan, NY (On-site)
Education: Bachelor’s Degree or higher
Language: English (Mandarin proficiency is a strong plus)

Wahool is a leading social commerce platform and agency that empowers brands to monetize their digital spaces. By providing a full suite of AI‑powered tools, products, and technology, we strive to be the #1 destination for influencers and creators to transform content creation into a thriving income stream. We are a global team with a mission to redefine the intersection of social media and retail.

We are looking for an Operations Specialist to join our team in Manhattan, NY
, to oversee brand‑sponsored live streams on Tik Tok. This is an incredible opportunity to become an expert in live selling and kick off an amazing career in one of the fastest‑growing commerce spaces in the world. You will be responsible for the technical, strategic, and relational success of our daily broadcasts.

• Host Partnership & Strategy:
  Partner with livestream hosts to develop and execute promotional strategies and tactics based on their niche, target audience, and buyer personas to drive sales
• Training & Onboarding:
  Provide in‑depth training on product features, functionality, and key selling points to ensure hosts are prepared and persuasive
• Daily Operations:
  Manage day‑to‑day livestream logistics, including Tik Tok account setup, scheduling, and providing real‑time support and communications
• Performance Monitoring:
  Actively monitor live streams and review data with hosts regularly to improve engagement, retention, and conversion metrics
• Creator Growth:
  Consistently provide value to our livestream hosts and maintain strong, long‑term relationships with Wahool’s top talent
• Content Creation:
  Assist in developing short‑form video content to support livestream traffic and brand awareness

• Education:
  
  Bachelor’s degree or above is required
• Location:
  
  Ability to work on‑site at NY studio
• Software Proficiency:
  Expert‑level experience with Microsoft Office Suite (Excel for data tracking, PowerPoint for training decks, Word/Outlook). Familiarity with relevant streaming applications (e.g., Tik Tok Live Studio, OBS, or Streamlabs) is preferred
• Attitude: A self‑starter with a strong initiative and a "can-do" attitude
• Skills:
  
  Excellent project management, analytical, and communication skills
• Platform Expertise:
  Well‑versed in social media (Tik Tok, IG, Facebook, etc.). Professional experience with Tik Tok Shop is highly preferred
• Language:
  Mandarin proficiency is a strong plus
• Content
  
  Skills:
  
  Social media content creation (filming/editing) skills are a strong plus

• Work at the forefront of the Social Commerce industry
• Collaborative on‑site environment in a major tech hub
• Gain hands‑on experience with cutting‑edge AI tools for creators

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Internet Publishing