Client Launch Implementation Specialist

Location: New York

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Client Launch Implementation Specialist page is loaded## Client Launch Implementation Specialist locations:
New York, NYtime type:
Full time posted on:
Posted Yesterday job requisition :
1030933
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* Job Description:

** Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
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* Job Summary:

** Join the Operations Team at Rakuten Advertising!  We offer a great place to work, learn and grow professionally. Our team partners daily with top internet retailers in the e-commerce space to handle the key components of their Affiliate campaigns. Campaigns which are built to create and support distribution opportunities, drive new customer sales and increase their business' ROI. This is a customer-facing role that fosters individual and collaborative work with our clients and departments around the globe.

As Client Launch Implementation Specialist, you’re tasked with creating a seamless experience for new and existing clients moving through the onboarding to post-launch lifecycle. As a primary point of contact for the advertiser, you will collaborate with cross-functional teams to ensure program offer setup and technical implementation tasks have been executed for new launches; and to troubleshoot post-launch implementation issues. The ideal candidate will thrive in a highly visible, external client-facing role that requires creative problem solving, product expertise, professional communication skills and effective coordination of resources.

Your ongoing goal is to provide a positive customer experience within and outside of Rakuten Advertising.
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* Key Responsibilities:

** We’re looking for a self-starter and finisher, who has a passion for creative problem-solving. Strong candidates will innately seek to create productive connections with the commercial, technical and shared services teams to create an environment that supports the success of all stakeholders.
* Serve as the primary point of contact for clients through the onboarding to post-launch lifecycle, to ensure marketing and technical launch tasks are executed in a timely manner.
* Facilitate communication between clients, internal teams, and external stakeholders, ensuring that relevant information is shared effectively to provide a smooth transition from prospect to active advertiser.
* Create and/or organize the development of advertisers’ marketing materials.
* Set clear expectations and advocate for most effective implementation solution based on the campaign goals and available Rakuten Advertising technology & partnerships.
* Assist new & existing clients with Rakuten Affiliate Network technical implementation, including technical exploration meetings, sharing implementation instructions, confirming technical set up, tracking testing & validation.
* Manage post-launch tracking inquiries, to maintain tracking integrity and protect revenue.
* Learn and understand the full capabilities of Rakuten Advertising tools and technologies and relevant industry consumer privacy tools.
* Maintain an ongoing focus on delivering an exceptional customer experience, ensuring…